My love and devotion to Costco is no secret, but recently, they have blown my mind. 5 plus years ago, I came accross an ad in thier coupon mailer for a two pack of leather chairs only available on Costco.com. They were a copy of the Pottery Barn Manhattan Club chair in dark chocolate.
Here is the Pottery Barn version for $1499!
(Costco no longer offers the ones I purchased)
The Costco deal was 2 chairs for about $700 including tax and shipping. AMAZING! I jumped on it. I loved these chairs. Unfortunatly a little too much. After a few years the seat in one of them tore and the back leg on the other chair never stayed in. I figured, that’s what you get for such a great price. My husband hired someone to “repair” the leather. It looked terrible and didn’t last. The tear continued to get larger (four little boys didn’t help that situation either). I was stratigicly placing a throw over the holes and attempting to stear guests to the sofa or the other leather chair so that no one had to sit on the hole in the seat.
That’s when my husband had had it! (The word Hero and Husband are interchangable for me from this point forward) He called up Costco.com and told them of our problem. They looked up our recipt based on my email address and noticed how long it had been (that’s when I would have crumbled and hung up…wait, I was too nervous to call in the first place). Costco didn’t flinch. They offered to have a repair person come to our home and fix them. When my Hero told them he had already paid someone to do this and it didn’t work, they offered us a refund since they couldn’t replace them. Can you BELIEVE that? REFUND chairs that were more than FIVE years old? The next day my Hero and I drove the two blocks to our local Costco and (while I sheepishly stayed in the car) my MAN returned the chairs and got the full refund.
We decided that that money should be set asside to purchase furniture only since we were down two seats now. It was the perfect storm because since it was just after Christmas, you know what Costco puts out…furniture! It didn’t take long to find another MUST have. These two grey “Colonial Chairs” would be a great replacement. I was ready for a change anyway. AND with all confidence restored in everything Costco, I was IN! These chairs now have a place of honor, right when you walk in my front door you can see thier clean lines welcomeing you into our home.
Thank you Costco. I can’t recommend them enough (OK, maybe I’d have more posts about them if they wanted to “sponsor” me, but I’m not that lucky…yet). So, go buy that sofa, that mattress, that leather sectional, and do it with confidence that they back up their products and their customers.